New agent, day one
A new claims agent comes online. You give it your underwriting handbook. It starts applying your criteria on the first case — not after months of training.
Knowledge
Your handbooks, applied to every decision.
Your rules, your criteria, your policies — codified once, applied consistently, surviving every rotation in your team.
What it is
Knowledge is what your senior people know. It lives in handbooks, internal wikis, the runbook in someone’s head, the policy doc nobody reads. Sommatic turns it into a governed source that workers and agents consult on every decision.
When you update a policy, the next decision applies the new rule. When a new agent comes online, you give it the handbook and it operates with your criteria, not with the model’s defaults.
And when a decision is questioned, the explainability chain shows exactly which knowledge entry was applied.
What you get
- Governed sources — you control what gets surfaced
- Policy-aware retrieval — workers + agents query in context
- Versioned — changes apply forward
- Cited in every decision
What this looks like in practice
Policy update without redeploy
Your refund policy changes. You update the knowledge entry. The next refund case uses the new policy. No retraining, no re-deployment.
Defend a decision
An auditor asks "why did the system approve this?". The decision links back to the exact knowledge entry that justified it.