Approval Desk for refunds
Above the threshold, the workflow hands off to an app: the agent’s recommendation, the customer’s history, the rule applied — all in one screen. Approve or reject in two clicks.
Operational apps
Where humans approve, review, decide.
Not dashboards. Real workspaces built for the exact moment a human steps into a workflow — with all the context already loaded.
What it is
When a workflow reaches a moment that needs a human, it doesn’t drop them into a generic dashboard. It opens an app built for that decision — the right form, the right context, the right history, all in one place.
Each app is a real workspace, versioned per use case, deployed alongside the workflows it supports. Your team doesn’t switch between ten tools. The work comes to them.
And when the human decides, the app hands the context back to the workflow, which resumes from exactly where it stopped.
What you get
- One app per use case, not one dashboard for everything
- Context auto-loaded — no copy-pasting between tools
- Versioned with the workflows they support
- Built on a shared runtime your team learns once
What this looks like in practice
Document Intelligence Desk
For invoice review: the extracted fields next to the original PDF, with deviations from your standard clauses highlighted. The reviewer focuses on judgment, not data entry.
Mission Control for live ops
A supervisor sees a hundred workflow runs at a glance — what’s running, what’s paused, what needs attention.