Patient intake routing
New patients routed to the right service, scheduled, registered and prepared — without a phone tag chain.
Industry
Healthcare
Patient flows, intake, and documentation with HITL review.
The sector reality
How the sector operates today.
Healthcare at scale is a system of bottlenecks. Patient intake, scheduling, prior authorization, clinical documentation, claims, denials — each handled by a different team, with handoffs that lose context and minutes that turn into days.
Clinicians spend their evenings on the screen. EHR documentation, inbox messages, refills, prior-auth forms — work the system asks for but does not pay for. The administrative load is a recognized driver of burnout, and it grows every year.
Compliance is non-negotiable and unforgiving. HIPAA, state regulations, payer rules, accreditation — every workflow has to hold up to audit, and the audit can land at any moment.
Patients experience the operation as friction. Waiting on a callback, faxed paperwork that needs to be re-faxed, an authorization that took three weeks. The clinical care is excellent; the operational wrapper undermines it.
Where Sommatic fits
A cognitive layer that shapes itself to your operation.
Sommatic takes the administrative work the clinician should not have to do. Intake routing, prior-auth drafting, refill triage, documentation assistance, denial appeals — handled under the institution's protocols, surfaced when judgment is required.
Patients move through the system faster. Scheduling, reminders, results delivery and follow-up happen on the right cadence, in the right channel, without a human chasing a queue.
Compliance is the shape of the workflow, not a separate step. Every decision carries actor, rule, input and output. Audits become exports.
Patterns become visible across populations. Where authorizations get denied most often, which referrals stall, which protocols drift — surfaced as operational signals, not after-the-fact dashboards.
Common workflows
The first things the cognitive layer starts operating.
Prior authorization
Auth requirements identified, drafted with supporting documentation, submitted and tracked through approval.
Document extraction
Faxes, scans, referrals and outside records extracted into structured data with HITL on critical fields.
Claims & denials
Claim assembly, denial triage and appeal drafting handled by the layer, signed off by the revenue team.
Audit & compliance evidence
HIPAA logs, payer documentation and accreditation trails produced as a byproduct of every workflow run.
What you will see change
Three things your team will notice first.
Clinicians get evenings back
Documentation and administrative overflow collapse into the workday. Burnout drivers shrink, not grow.
Patients wait days, not weeks
Authorizations, referrals and results flow at the pace the patient experience requires.
Audits become exports
Evidence is built into the workflow. Audit prep stops being a separate, anxious project.
Where you start
Your recommended entry point.
Start with patient intake routing. Add document extraction once your team trusts the audit chain. Regulated workflows once oversight signs off on the evidence shape.