Audit a refund
Type "refund March 17 over $4,000". The result is the run, the agent’s recommendation, the human approval, the customer email — in chronological order.
Omnisearch
Find anything that ever happened.
One search across artifacts, runs, tasks, decisions, events. If it happened in your operation, it is one query away.
What it is
Most teams need three tools open to answer "what happened with that case?" — the CRM, the email thread, the workflow log. Omnisearch turns that into a single search box.
Workflows, agents, runs, tasks, decisions, audit events, knowledge sources — all indexed, all retrievable, all ranked by relevance to the context you are in.
It is not just for engineers. Auditors use it. Support uses it. Compliance uses it. Anyone who needs a needle from your operational haystack.
What you get
- One search across every artifact in the cognitive layer
- Context-aware ranking (role, scope, active case)
- Filterable by type, time, actor, status
- Permissioned — you see what you’re allowed to see
What this looks like in practice
Find similar incidents
An operator debugging a new issue searches "similar incident". The five closest past runs appear with their resolutions.
Onboard with the truth
A new hire looks up "how do we handle X" — finds the workflow, the knowledge entry, and the last ten runs.