New agent, day one
A new claims agent comes online. You give it your underwriting handbook. It starts applying your criteria on the first case — not after months of training.
Knowledge Center
Your handbooks, applied to every decision.
The nuclear artifact of the cognitive layer. Handbooks, criteria, policies, glossaries, prior cases — codified once and reached into by every workflow, agent, app and command. Without it, agents guess and workflows lose context.
What it is
Knowledge Center is where your institutional know-how lives — handbooks, criteria, policies, glossaries, prior cases — codified once and applied consistently by every workflow, every agent, every app, every command issued from Command Center. It survives the rotation, the reorg, the long Friday.
It is not a wiki. Wikis are passive — they wait to be read. Knowledge Center is active: it gets pulled into the decisions as they happen, with the policy-aware retrieval that knows which entry applies to this case, in this jurisdiction, under this role.
When you update a policy, the next decision applies the new rule. When a new agent comes online, you give it the handbook and it operates with your criteria, not with the model’s defaults. And when a decision is questioned, the explainability chain shows exactly which knowledge entry was applied.
What you get
- Codified once — your team writes it the way they think
- Policy-aware retrieval — the right entry, in the right context
- Versioned — changes apply forward, with audit
- Cited in every decision — auditor reads the chain
- Survives team rotation — knowledge stays in the house
What this looks like in practice
Policy update without redeploy
Your refund policy changes. You update the knowledge entry. The next refund case uses the new policy. No retraining, no re-deployment.
Defend a decision
An auditor asks "why did the system approve this?". The decision links back to the exact knowledge entry that justified it.
Works with