Shipment exception triage
Delays, holds and damage events classified and routed with proposed remediation and customer messaging ready.
Industry
Logistics & supply chain
Shipment exceptions, document handoffs, vendor coordination.
The sector reality
How the sector operates today.
Supply chain operations live or die on exceptions. The 95% of shipments that go right do not need attention; the 5% that go wrong consume the entire team — and the customer remembers only those.
Documentation is the operation, and the operation is paper-shaped. Bills of lading, commercial invoices, customs declarations, packing lists, certificates of origin — each format different, each error expensive, each delay measured in hours of demurrage.
Vendors and carriers each have their own portals, their own EDI standards and their own definitions of "on time". Reconciling them across modes and lanes is a manual job that someone is doing at midnight to keep the next morning moving.
Customers want visibility the operation does not naturally produce. Status updates, ETAs, exception explanations — expected in real time, generated by a team that is already running to keep the freight itself moving.
Where Sommatic fits
A cognitive layer that shapes itself to your operation.
Sommatic catches the exception at the moment it happens. A delay, a customs hold, a missing document, a damaged unit — classified, escalated and routed to the right desk with the proposed remediation already drafted.
Documents become structured data. BoLs, invoices and customs declarations extracted, validated against the booking and reconciled across systems. The midnight job becomes a morning review.
Carriers and vendors stop being a portal-hunting expedition. Status, milestones, charges and exceptions reach the operation in one consolidated view, with the discrepancies already flagged.
Customers see the operation as it actually runs. Proactive status updates, accurate ETAs and exception explanations land before the customer asks.
Common workflows
The first things the cognitive layer starts operating.
Document handoffs
Trade docs extracted, validated and routed to brokers, carriers and customs — at the speed compliance requires.
Vendor coordination
Carrier and vendor status consolidated across portals and EDI. Exceptions raised, baselines monitored.
Customer status
Proactive shipment updates, ETAs and exception explanations delivered in the customer's preferred channel.
Freight audit & reconciliation
Carrier invoices reconciled against rates and accessorials. Discrepancies disputed automatically.
What you will see change
Three things your team will notice first.
Exceptions stop running the team
The 5% that goes wrong becomes triaged work, not all-hands fire-fighting.
Midnight document work disappears
Trade docs flow through the layer at the speed customs and carriers require — without human keystrokes.
Customers stop calling for ETAs
Status arrives before the question. The relationship moves from defensive to proactive.
Where you start
Your recommended entry point.
Start with shipment-exception triage. Add document handoffs and vendor coordination once routing is on.