Warranty claim triage
Claims assembled with parts, labor and documentation evidence. Denials surfaced with the appeal already drafted.
Industry
Automotive
Dealer ops, warranty claims, customer requests with traceability.
The sector reality
How the sector operates today.
The automotive value chain runs through hundreds of dealers, each with its own DMS, its own service team and its own version of the brand. The OEM sets the standard; the local experience varies wildly.
Warranty claims are slow, expensive and political. Documentation requirements, parts traceability, labor codes — each claim assembled by hand at the dealer, reviewed by hand at the OEM, denied or paid weeks later.
Customer expectations now match consumer software. The buyer expects same-day quotes, transparent service status, fast warranty resolution — at the same time the network is being asked to absorb EV transition, parts shortages and software-defined recalls.
Data is everywhere and nowhere. The DMS knows the service history, the CRM knows the lead history, the OEM knows the production data — and none of them talks to the others when the customer asks a single question.
Where Sommatic fits
A cognitive layer that shapes itself to your operation.
Sommatic gives the network a shared layer over heterogeneous dealer systems. Warranty claims get assembled, classified and routed under the brand's standards — without rebuilding the DMS.
Service requests stop falling between channels. Web, phone, app and walk-in inquiries reach the right service advisor with the vehicle, the history and the recall context already attached.
OEM and dealer share one operational truth. Warranty submissions, recall tracking, customer interactions and inventory carry consistent evidence — the audit conversation becomes data, not opinion.
Customer follow-up becomes consistent across every dealer. Same tone, same timing, same context — without asking every dealer to hire the same coordinator.
Common workflows
The first things the cognitive layer starts operating.
Service request routing
Customer requests reach the right advisor with vehicle history, open recalls and parts availability ready.
Recall execution
Affected VINs identified, customers notified through their preferred channel, scheduling and parts coordinated.
Customer follow-ups
Service follow-up, satisfaction outreach and renewal nudges run consistently across the dealer network.
Parts coordination
Parts orders, transfers and backorders coordinated across dealers with proactive escalation for stuck cases.
What you will see change
Three things your team will notice first.
Claims paid faster, with fewer disputes
Cleaner submissions, drafted appeals, shorter cycles. The warranty line stops being a tax on dealer cash.
The customer experience evens out
Network-wide consistency in tone, timing and follow-up. The brand starts to feel like one brand.
Recalls close in weeks, not quarters
Affected customers reached, scheduled and serviced under one coordinated motion — visible end-to-end.
Where you start
Your recommended entry point.
Start with warranty-claim triage at the dealer level. Add service request routing and customer follow-ups across the network.